Post-decision listening for restaurants & hotels

Understand what guests actually experienced — not just what they rated.

Anthrosight is a short post-visit listening service. We invite recent guests to reflect (no surveys, no scores), then synthesize the conversations into a clear memo: what mattered, what didn’t, and where expectations broke down.

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Designed for independent businesses and small groups. No integrations required to start.

Why this (instead of another survey)?

Scores hide the cause

Ratings tell you *what* guests felt, but not what *created* that feeling.

Open text gets buried

Most tools treat narrative like an afterthought. We start with the story.

Meaning before metrics

Use Anthrosight to interpret your numbers, not replace them.

How a listening sprint works

Pick a moment

After checkout, after a meal, after a service visit — one experience type at a time.

Invite guests to reflect

Add a single line + link to the email you already send. No new tools required.

We listen (no surveys)

Guests share short narratives. We probe gently for expectations, shifts, and meaning.

You get a memo you’ll read

A concise synthesis: what mattered, what didn’t, and the specific moments to fix.

Typical pilot: 10–25 completed reflections over ~2 weeks.

Example: what a memo uncovers

“The food was great — but the pacing made it feel like we were being rushed the whole time.”

Common pattern we see: guest satisfaction hinges on expectation gaps (pacing, noise, arrival, communication), not just “quality.”

Insights you don’t get from a rating:

Which moments guests remember first (arrival, greeting, wait).
Where emotion shifted (from excited → anxious → resigned).
What guests tell friends (the “story”), not the score.
What “fine” actually means — and why it doesn’t convert to loyalty.